Customer Service
At Vylt, we’re committed to providing top-tier service to match our luxury designs. If you have any questions about your order, shipping, returns, or product care, we’re here to help.
For immediate assistance, please contact our support team via email. We usually reply back within 24 hours:
We look forward to helping you!
General Questions
What is Vylt?
Vylt is a luxury clothing brand inspired by 1980s retro horror synth, blending eerie aesthetics with modern fashion. Our designs bring nostalgia into high-quality apparel.
Where is Vylt based?
Vylt is an online-based brand, shipping worldwide from our headquarters.
What makes Vylt different from other luxury brands?
Vylt fuses high-end materials with unique, cinematic horror aesthetics inspired by the ‘80s synth era. Each piece is carefully designed to tell a story and evoke an immersive experience.
Ordering & Shipping
Where do you ship?
We ship worldwide! Shipping costs and times vary depending on your location.
How long does shipping take?
Orders typically process within 2–5 business days. Standard shipping within the U.S. takes 5–7 business days, while international orders may take 7–14 days. Expedited options are available at checkout.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.
Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 14 days of delivery for unworn, unwashed items in their original packaging. Sale items are final.
How do I initiate a return?
Visit our "Returns & Exchanges" page and follow the steps to process your return.
Product & Care
How should I care for my Vylt clothing?
To preserve your Vylt pieces, we recommend cold washing inside out and air drying. Avoid bleach and high heat to maintain color vibrancy.
Do you offer limited edition pieces?
Yes! Some collections are limited edition, and once they sell out, they won’t be restocked. Sign up for our newsletter to stay updated.
Miscellaneous
How can I stay updated on new drops?
Follow us on Instagram, Twitter, and TikTok (@vyltclothing) or subscribe to our newsletter for exclusive releases and early access to new collections.
